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Critical functions are functions your unit normally performs that must continue at a sufficient level without interruption or restart within given time frames (see Levels of Criticality below) after a disruption to the service. If a critical function is not available at a sufficient level within the resumption timeframe, the campus community risks direct and immediate adverse effects in terms of: loss of life, personal injury, loss of property, and/or the University’s ability to maintain direction, control of, or accountability for instruction, research, or services essential to its mission.

The Office of Emergency Management and Planning created an example list of critical functions (see below) to help guide you through this process. This list is by no means all encompassing, but should be used as a guide.

Tar Heel Mission Ready Critical Functions
Department Department Numbers Critical Function
Accounts Payable 213620 Accounts Payable
Athletic Director of Athletics 270000-272305 Athletic Events
Budget Control 280000-288000 Budget Development
Budget Control – Payroll 288000 Payroll
Budget Control – Procurement 287000 Procurement
Budget Planning and Analysis 213440-216000 Budget Development
Campus Health Services 650000-650016 Student Health Services
Campus Safety & Risk Management 230000-234501 Emergency Management
Carolina Dining 224700-224792 Dining Services
Central Receiving 213620 Central Receiving
Communications 257999-259000 Internet Web Presence (unc.edu)
Communications 257999-259000 Digital Communications
Communications 257999-259000 Strategic Communications
ConnectCarolina 603000 ConnectCarolina Data Security
Energy Services 227010-230902 Central Heating Cooling Plant
Energy Services 227010-230902 Utilities & Building Automation
Enrollment Management 540000-543500 Admissions
Enterprise Financial Accounting & University Controller 213400-213429 Financial Reporting
Environment, Health & Safety 230510-235000 EHS Services
Facilities Services 240000-247302 Central Heating Cooling Plant
Facilities Services 240000-247302 Utilities & Building Automation
Facilities Services 240000-247302 Structural Building Trades
Facilities Services 240000-247302 Facility Maintenance/Housekeeping
Facilities Services 240000-247302 Recycling & Waste Management
HR Records 260109 Personnel Records
Human Resources 260100-260110 Personnel Records
Human Resources 260100-260110 I9 & E-Verify, Background Check Process
Information Security 602000 Connect Carolina Data Security
Information Technology Services 600000-617000 Connect Carolina Data Security
Information Technology Services 600000-617000 Operations Center (ITS)
Information Technology Services 600000-617000 Voice Communications
Information Technology Services 600000-617000 ConnectCarolina
Information Technology Services 600000-617000 Alert Carolina
Information Technology Services 600000-617000 Data Network
Information Technology Services 600000-617000 E-mail – Servers & Messaging
Information Technology Services 600000-617000 Internet Web Presence (unc.edu)
Information Technology Services 600000-617000 Enterprise Server & Storage Support
Information Technology Services 600000-617000 End user technical support & ITS Support
Information Technology Services 600000-617000 Sakai
IT Teaching & Learning 606000 Sakai
ITS Comm Technologies 608000 Voice Communications
ITS Connect Carolina 603000 ConnectCarolina
ITS Infrastructure 605000 Operations Center (ITS)
ITS Infrastructure 605000 Enterprise Server & Storage Support
ITS User Support & Engagement 607000 End user technical support & ITS Support
Office of Animal Care & Use 621400 Animal Care & Use
Payroll Services 213430 Payroll
Planning & Design / Construction & Engineering 240300-247302 Structural Building Trades
Procurement Services Operations 213650 Procurement
Purchasing Services 213610 Purchasing
Strategic Sourcing and Payment 213430-213665 Procurement
Strategic Sourcing and Payment 213430-213665 Payroll
Strategic Sourcing and Payment 213430-213665 Purchasing
Strategic Sourcing and Payment 213430-213665 Central Receiving
Strategic Sourcing and Payment 213430-213665 Accounts Payable
Transportation and Parking 225000-225701 Parking Management
Transportation and Parking 225000-225701 P2P
UNC One Card 224400-224460 One Card
University Cashier 283000 Cashier’s services
University Libraries 550000-552560 Access to digital collections
University Libraries 550000-552560 Access to physical collections researchers need / research assistance
University Libraries 550000-552560 Access to special Collections
University Libraries 550000-552560 Support for specific library procurement functions
University Police Department 234001-234501 Police Operations
University Police Department 234001-234501 Police Dispatch/Communications
University Registrar 542000 Academic Records
University Registrar 542000 Academic Calendar
University Registrar 542000 University Course Catalog
VC Research 620000-621800 Research Compliance & Development
Workforce Strategy, Equity, Engagement 260000-264000 Employee Benefits & Leave Admin
Workforce Strategy, Equity, Engagement 260000-264000 Employment & Recruiting

Critical Functions

Critical 1:
must be continued at normal or increased service load. Cannot pause. Necessary to life, health, security. (Examples: inpatient care, police services)
Critical 2:
must be continued if at all possible, perhaps in reduced mode. Pausing completely will have grave consequences. (Examples: provision of care to at-risk outpatients, functioning of data networks, at-risk research)
Critical 3:
may pause if forced to do so, but must resume in 30 days or sooner. (Examples: classroom instruction, research, payroll, student advising)
may pause; resume when conditions permit. (Examples: elective surgery, routine building maintenance, training, marketing)
Add three to five critical functions and chose the Level of Criticality for each. Once you add a critical function you will see that critical function on the left side of the screen. Once you click on a critical function, you will see Description, Peak Periods, Documents, Dependencies, Consequences, How to Cope, and Action Items for each critical function. You must click through each of these screens for each critical function.

Provide a description of the critical function and responsible people (if applicable).
Peak Periods
Please indicate any months when you would expect there to be especially high activity involved in accomplishing this function. This might be a peak workload period such as the annual fiscal closing for accounting functions, or it might denote activities that happen only at certain times – such as course-registration that happens once per academic term.
This is the first opportunity for you to upload documents. Please identify any documents that are very important to this function – whether they are individual documents (such as policy manuals) or sets of records (such as patient files, research files, vendor invoices, etc.). The documents listed here may be paper or electronic. Do not include records that are stored within a database application such as a financial system, an HR system, a medical records system, etc. These will be treated elsewhere. Documents uploaded via this screen are copied to a secure server for access by authorized people only. They also remain in their current location on your own computer or server. If a document is confidential or sensitive, please describe it but do not upload it. Although your plan lives on a secure server, the group of people authorized to see your plan may not all be authorized to see that document.
Upstream Dependencies are the departments (WITHIN your campus, medical center, or other institution) whose reduced functioning would seriously impair your own department’s ability to perform this Critical Function.

Downstream Dependencies are the departments that would be seriously impacted if YOUR department could not perform this Critical Function.

Please do not name IT systems as either upstream or downstream dependencies. IT systems are treated separately.

Every department code in Connect Carolina is incorporated within the drop-down list of dependencies.

Suppose the function named above is not restarted quickly enough following a disaster. Which of the listed “harmful consequences” might occur?

These questions show why this function is critical.

Don’t agonize over these questions; give your best answers and move on.

How to Cope
The questions on this screen ask you to visualize the conditions that might prevail in the weeks or months following a disaster. You may be missing certain key resources. Please provide brief answers to these questions. Give ideas and points, not detailed procedures. If details are needed, create a separate document and upload it on the Documents screen. If your suggestions require pre-disaster preparations, that’s fine. Later, you will be asked to identify such “Action Items.”
Action Items
After going through the critical function screens and questions, which are geared toward getting you to think about your business processes and continuity of operations given different situations, items may come up which you realize you need to do. Here is where you create these action items, assign them to a user, and create a due date.
Back to Plan Details
Proceed to Key Resources