Key Lessons Learned
Remote Operations Must Be Scalable and Sustainable
Like many other institutions, the need to rapidly transition to remote learning and work environments on a large scale was unprecedented. Key considerations for this transition highlighted the need for:
- Reliable IT infrastructure and cybersecurity measures: Ensuring network stability, secure VPN access, and cloud-based solutions to support remote education and operations.
- Clear remote work policies and expectations: Establishing guidelines for remote work, including flexible scheduling, digital communication norms, and productivity benchmarks.
- Training for faculty, staff, and students on virtual platforms: Providing continuous support on learning management systems, video conferencing tools, and cybersecurity best practices.
- Long-term hybrid strategies: Developing hybrid learning and work models that allow flexibility while maintaining operational efficiency and student engagement.
Supply Chain Disruptions Require Proactive Planning
The pandemic revealed vulnerabilities in supply chains for essential items, including PPE, technology, and even academic resources. Moving forward consider incorporating these strategies in your plan development:
- Establish diversified suppliers for critical resources.
- Maintain emergency stockpiles where applicable.
- Develop contingency plans for extended supply chain disruptions.
Communication Needs to Be Clear, Consistent, and Adaptive
During COVID-19, guidance was rapidly changing and the need to keep stakeholders informed was routinely tested. To help improve this gap:
- Implement a communication strategy for those within your department/unit.
- Ensure messaging is transparent and adaptable to evolving situations.
- Regularly update contact lists and ensure staff know their communication roles.
Cross-Departmental Collaboration is Essential
The COVID-19 pandemic underscored that mission continuity is a shared responsibility across the entire university, not just IT or emergency management. Take the time to identify key departments and units that your continuity relies on, and foster collaboration during normal operations to enhance preparedness and strengthen response and recovery efforts.
Next Steps for Plan Managers
- Review and Update Plans: Assess existing Mission Continuity plans with these lessons in mind. Identify areas for improvement and update documentation accordingly.
- Engage Stakeholders: Conduct discussions with your teams to gather insights and ensure alignment across departments.
- Test and Train: Schedule time with your teams to review plans, test plan effectiveness and refine response strategies.
- Utilize Available Resources: The OEMP team is here to assist with planning efforts and provide guidance on best practices.
The challenges of COVID-19 have strengthened our resilience and provided invaluable insights into Mission Continuity planning. By applying these lessons learned, we can better prepare for future disruptions and ensure the continued success of our institution.
Stay resilient, be Mission Ready!
Resources for Plan Administrators
